FAQs
In short, anything. You can upload people, pets, cars, even cough 'spicy' cough...
A Soulmate is not only a love interest; they can be anyone who you have a close connection with. A family member, teacher, BFF, or even a furry best friend.
Due to all orders being personalized, we do not accept returns or cancellations.
If you believe there is an error with your order please email our team and we'll be happy to make things right! 😊❤️
Your privacy is a priority to us! Orders will be reviewed by essential staff members only, such as our all female artists and quality control staff.
For our guidelines regarding image submission please follow this link Image guidelines
- 50% cotton
- 50% polyester
- Unisex fit - True to size
Our website only allows 1 attachment to be submitted per item. But you have a few options:
- - You can create a collage of your favorite pictures and submit that, or
- - You can create a zip file with your images and submit that.
If you want to combine 2 of your photos into one outline (people from one, background from another, for example), just place those specific instructions on the notes of your order.
Our outliners and digitizers go straight to work on your order as soon as it has been placed, so images cannot be edited after your order is in our system. If there was an error in your order confirmation, please let us know as soon as you can. Our email is info@soulmatecustoms.com.
1. Choose your favorite product.
2. Submit your favorite picture and sizing/color requirements.
3. Place your order and let us do the rest!
Yes, just please make sure to write a note in your order and we will make sure to do that for you! ❤️
We send outline previews for each order by email. If you added outline approval to your cart, you are able to make changes to your outline within 24 hrs of receiving the first draft!
We ship worldwide!
Our processing usually takes about 2-3 days (depending on the season).
Shipping to the US is 2-7 days.
Shipping to Canada is 1-2 weeks.
Shipping worldwide is 2-3 weeks.