Shipping policy
Processing Times
Most orders are processed within 3β8 business days. During periods of high order volume, processing may take slightly longer. Processing time is separate from shipping/transit time.
U.S. Shipping
Once your order has been completed and shipped, U.S. orders typically arrive within 2β5 business days.
International Shipping
International delivery times vary by destination and may take approximately 1β3 weeks after your order has shipped. Customs processing may cause additional delays.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow some time for tracking information to update after your package has been handed over to the carrier.
Customs & Import Fees
International customers are responsible for any customs duties, taxes, or import fees charged by their country. Soulmate Customs is not responsible for delays caused by customs.
Shipping Fees
Shipping charges are calculated at checkout and are non-refundable once an order has shipped.
Incorrect Addresses
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Lost, Delayed or Damaged Packages
If you experience an issue with your delivery, please contact us and we'll help determine the appropriate next steps.
Please note: Estimated processing and delivery times are not guaranteed. Carrier delays, severe weather, customs processing, and other circumstances outside of our control may affect delivery times.