Our processing usually takes about 1-2 days.
Shipping to the US is 2-5 days.
Shipping to Canada is 1-2 weeks.
Shipping worldwide is 2-3 weeks.
(Above are general shipping rates. Quicker shipping options are provided on the website at checkout).
Shipping rates differ from country to country and are mentioned on our website during check out! Price ranges can also differ depending on how soon you want your order to arrive.
All jewelry items include a 1 year warranty!
Starting from date of purchase your items will be remade and shipped for reasons due to chain snapping/break or tarnish.
Yes! Within 48 hrs you will receive a preview of your art by email. If you included "Outline Approval" in your purchase, you can request changes before the product begins production.
Keep an eye out for that email! ❤️
Our outliners and digitizers go straight to work on your order as soon as it has been placed, so images cannot be edited after your order is in our system. If there was an error in your order confirmation, please let us know as soon as you can. Our email is info@soulmatecustoms.com
We ship worldwide! If there are shipping options available at checkout, rest assured we will ship there!
1. Choose your favorite product.
2. Submit your favorite picture and sizing/color requirements.
3. Place your order and let us do the rest!
We will reach out by email within 48 hrs for design approval if added to your cart!
A Soulmate can be anyone who you have a close connection with. It can be a family member, pet, teacher, best friend, someone who has passed away etc. The person that out of 7.7 billion people on this earth, they became your favorite.
In short, yes, we can outline almost anything.
Our sizes only go up to 3XL for sweatshirts, hoodies and T Shirts! We are working in the future to have a more variety of sizes.❤️
Our sweatshirts and hoodies are made out of 50% cotton 50% polyester! They are unisex fit and they don't run too small or too large!
Our website only allows 1 attachment to be submitted per item. But you have a few options:
- You can create a collage of your favorite pictures and submit that, or
- You can create a zip file with your images and submit that.
If you want to combine 2 of your photos into one outline (people from one, backgroun from another, for example), just place those specific instructions on the notes of your order.
Yes, just please make sure to write a note in your order and we will make sure to do that for you! ❤️
Due to all orders being personalized, we do not accept returns or cancellations but we will make sure that you are satisfied with your order! 😊❤️
