FAQs
1. Choose your favorite product
2. Upload your image & pick your custom options on the product page. (Add notes for details in the instructions section)
3. Get a preview of your outline. If Outline approval was included in your cart, you get to make changes to your outline art!
4. Track active production steps and shipping.
5. Receive your product and get ready to record the reaction :)
Easy!
In short, anything. You can upload people, pets, cars, even cough 'spicy' cough...
A Soulmate is not only a love interest; they can be anyone who you have a close connection with. A family member, teacher, BFF, or even a furry best friend.
We proudly produce our products in our facilities in the USA, unlike other custom companies, we DO NOT outsource our production.
Your privacy is a priority to us! Orders will be reviewed by essential staff members only, such as our all female artists and quality control staff.
Unlike other companies, we DO NOT outsource the production of our products, which means everything is made by our team only.
For our guidelines regarding image submission please follow this link Image guidelines
All products have live delivery estimates. You can check these on the product page of each item!
- Processing usually takes 2-3 days.
- US Shipping is 2-7 days.
- Canada Shipping is 1-2 weeks.
- Worldwide Shipping is 2-3 weeks.
Due to all orders being personalized, we do not accept returns or cancellations.
If you believe there is an error with your order please email our team and we'll be happy to make things right! 😊❤️
Our website only allows 1 attachment to be submitted per item. But you have a few options:
- - You can create a collage of your favorite pictures and submit that, or
- - You can create a zip file with your images and submit that.
If you want to combine 2 of your photos into one outline (people from one, background from another, for example), just place those specific instructions on the notes of your order.
We offer an option to see your outline before your order is made for an additional cost. When outline approval is added to your order, you will receive an email from the designer you've been assigned to and will have the ability to approve your outline or make any revisions before your order is sent to be made.
